FAQ
We understand that choosing tableware is as much about reassurance as it is about style. Here are answers to some of the most common questions from our customers.
📦 Orders & Shipping
Q: Do you offer free delivery within the UK?
A: Yes. All orders delivered within the United Kingdom include free shipping.
Q: How much is international shipping?
A: International shipping costs £15 for orders under £200. Orders above £200 qualify for free international delivery.
Q: How long will it take to receive my order?
A:
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UK orders: 2–5 business days.
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International orders: 7–15 business days, depending on location.
Q: Will I receive tracking information?
A: Absolutely. Once your order is dispatched, you will receive an email with tracking details so you can follow its journey.
🔄 Returns & Refunds
Q: What is your return policy?
A: We offer 30-day free returns and exchanges. Items must be unused, in their original condition, and in original packaging.
Q: How do I start a return?
A: Simply contact us at info@okeveryltd.shop with your order number and reason for return. We will guide you through the process.
Q: How long will my refund take?
A: Refunds are usually processed within 5–7 business days after we receive and inspect your returned item.
Q: What if my order arrives damaged?
A: Please contact us immediately with photos of the damaged product and packaging. We will arrange a replacement or full refund.
🍽️ Products & Care
Q: Are your products dishwasher and microwave safe?
A: Many of our ceramic and porcelain items are dishwasher and microwave safe, but please check individual product descriptions for details.
Q: Do enamel products require special care?
A: Enamelware is durable but should not be exposed to sudden temperature changes. Handwashing is recommended to preserve its finish.
Q: Will the product look exactly like the pictures?
A: Each piece is photographed with care, but due to lighting and natural variations in craftsmanship, slight differences in colour or finish may occur.
💌 Customer Support
Q: How can I reach you if I have further questions?
A: You can contact us via:
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Email: info@okeveryltd.shop
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Phone: +44 1325 285391 (Mon–Fri, 9:00 AM – 6:00 PM UK Time)